Shipping policy
Processing Time
All orders are processed within 3–5 business days (excluding weekends and public holidays) after receiving your order confirmation email.
During peak periods, processing times may be slightly longer. If there is a significant delay, we will notify you by email.
Shipping Times
Estimated delivery times after processing:
- Netherlands: 1–7 business days
- Belgium: 1–7 business days
- Germany: 1–7 business days
- United States: 3–12 business days
Delivery times are estimates only and may vary depending on the shipping carrier, destination, customs processing, and external factors beyond our control. Delivery times are not guaranteed.
Product Packaging (Beanbags)
Our beanbags are shipped in two separate components:
- The beanbag cover
- The filling material
These components are packaged and shipped separately to ensure safe transport and product quality.
Filling Instructions
For instructions on how to properly fill your beanbag, please visit our instructions page:
Please follow the instructions carefully to ensure the best result and product experience.
Returns Handling (Important)
In case of a return, the beanbag components must also be returned separately:
- Beanbag covers must be returned empty
- Filling material must be returned in its original packaging (or equivalent secure packaging)
Returns must be sent to the correct return addresses as specified in our Return & Refund Policy:
- One address for beanbag covers
- One address for filling material
It is important that customers follow these instructions carefully to ensure proper processing of returns and refunds.
Shipping Costs
Shipping costs are calculated and displayed at checkout before completing your order.
Any customs duties, import taxes, or additional fees (if applicable) are the responsibility of the customer.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
Tracking information will be provided when available. Please allow up to 48 hours for tracking updates to appear.
Delays
SoftPodz is not responsible for delays caused by carriers, customs authorities, incorrect address details, or events outside our reasonable control, including weather conditions and force majeure events.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If a package is marked as delivered by the carrier but cannot be located, we recommend checking with neighbors or the local delivery service first.
SoftPodz will assist where possible, but is not responsible for packages reported as lost or stolen after delivery confirmation by the carrier.
Contact Information
For any shipping-related questions, please contact us:
SoftPodz
Email: support@softpodz.com
Phone: +31 6 45853383
Address: Westeinderweg 14, 1687 PL Wognum, The Netherlands